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Quality Policy


This policy establishes our commitment to continuous improvement, client satisfaction, and compliance with relevant quality management standards.
Ascend GRC Quality Policy

Quality Policy

1. Purpose

Ascend GRC is committed to delivering high-quality governance, risk, and compliance (GRC) education, advisory services, and research. This policy establishes our commitment to continuous improvement, client satisfaction, and compliance with relevant quality management standards.


2. Scope

This policy applies to all employees, board members, contractors, and stakeholders involved in Ascend GRC’s service delivery, training, and operations.


3. Definitions

  • Quality Management: A systematic approach to ensuring consistent service delivery that meets or exceeds client expectations.

  • Continuous Improvement: Ongoing efforts to enhance processes, services, and performance.

  • Stakeholders: Individuals or organisations affected by Ascend GRC’s services, including clients, partners, and regulatory bodies.


4. Policy Statement

Ascend GRC is committed to:

  • Excellence in Service Delivery – Providing high-quality education, advisory, and research services that meet client needs.

  • Regulatory Compliance – Adhering to relevant laws, regulations, and industry standards.

  • Continuous Improvement – Regularly assessing and enhancing processes, systems, and methodologies.

  • Stakeholder Engagement – Encouraging feedback and collaboration to improve quality.

  • Employee Development – Ensuring staff are trained and equipped to maintain high standards.


5. Quality Management Approach

  • Implement a Quality Management System (QMS) aligned with ISO 9001 standards.

  • Set measurable quality objectives and key performance indicators (KPIs).

  • Conduct regular audits, reviews, and assessments to monitor compliance and effectiveness.

  • Maintain a structured feedback mechanism for clients and stakeholders.

  • Foster a culture of accountability and excellence within the organisation.


6. Responsibilities

  • Board of Directors: Provide strategic oversight and ensure commitment to quality standards.

  • Executive Management: Implement and monitor quality management initiatives.

  • Employees & Contractors: Uphold quality standards in service delivery and operations.

  • Quality Assurance Team: Conduct quality reviews, audits, and process improvements.


7. Compliance & Monitoring

  • Regular internal audits and quality reviews will be conducted to ensure adherence.

  • Performance against quality objectives will be reported to the Board.

  • Corrective actions will be implemented where quality gaps are identified.


8. Related Legislation & Standards

  • ISO 9001: Quality Management Systems.

  • Australian Skills Quality Authority (ASQA) Standards (where applicable).

  • Relevant industry and professional accreditation requirements


9. Review & Approval

This policy will be reviewed annually by the Board of Directors to ensure its ongoing effectiveness.


10. Contact Information

For queries regarding this policy, please contact:

Ascend GRC Quality Assurance Team


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